Privacy Policy, Terms of Use & Refund & Cancellation Policy

Privacy Policy

The Sewing Collective

Last updated: 03/02/2026

The Sewing Collective (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or services, you consent to the practices described in this policy.

1. Who We Are

The Sewing Collective is a sole trader business based in Wollongong, New South Wales, Australia, offering sewing workshops, classes, digital courses, patterns, and retail products.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

  • Workshop or course booking details

  • Purchase history

  • Communications with us (emails, messages, enquiries)

We may also collect non-identifying information such as browser type, device information, and website usage data.

3. How We Collect Personal Information

We collect personal information when you:

  • Make a purchase or booking

  • Sign up to our mailing list

  • Contact us via email, social media, or website forms

  • Enrol in online courses or workshops

  • Interact with our website (via cookies and analytics tools)

4. Why We Collect Personal Information

We collect and use your personal information to:

  • Provide products, workshops, and services

  • Process payments and bookings

  • Communicate with you about orders, classes, or enquiries

  • Send marketing emails (only if you opt in)

  • Improve our website, courses, and offerings

  • Meet legal and accounting obligations

5. Marketing Communications

If you subscribe to our mailing list, we may send you emails about new products, workshops, courses, or promotions.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors (e.g. Stripe, PayPal)

  • Website and e-commerce platforms

  • Email marketing services

  • Booking and course platforms

  • Professional advisors (e.g. accountants or legal advisors)

We do not sell or rent your personal information to third parties.

Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with Australian privacy laws.

7. Cookies & Analytics

Our website may use cookies and analytics tools to:

  • Understand how visitors use our website

  • Improve functionality and user experience

You can disable cookies through your browser settings, though this may affect website functionality.

8. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Personal information is stored securely using reputable third-party platforms and is only retained for as long as necessary for business or legal purposes.

9. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections if the information is inaccurate or outdated

To make a request, please contact us using the details below.

10. Children’s Privacy

Our workshops and classes may include children. We only collect personal information about children where it is provided by a parent or guardian for the purpose of enrolment, safety, or communication.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us.

Terms of Use

The Sewing Collective

Last updated: 03/02/2026

Welcome to The Sewing Collective (“we”, “us”, “our”). These Terms of Use govern your access to and use of our website, products, services, workshops, digital content, and online store located at https://the-sewing-collective.com.au/.

By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website.

1. About Us

The Sewing Collective is a sole trader business based in Wollongong, New South Wales, Australia, offering sewing workshops, classes, digital courses, patterns, and retail products.

2. Use of Our Website

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict or inhibit their use of the website.

You must not:

  • Use the website for any unlawful or fraudulent purpose

  • Attempt to gain unauthorised access to the website or its systems

  • Copy, reproduce, or distribute content without permission

  • Introduce viruses or malicious code

3. Intellectual Property

All content on this website — including text, images, patterns, videos, branding, logos, and course materials — is owned by or licensed to The Sewing Collective and is protected under Australian copyright laws.

You may:

  • View and use content for personal, non-commercial use only

You may not:

  • Reproduce, sell, distribute, or share our content (including sewing patterns and course materials) without written permission

  • Upload or share purchased digital content publicly or with others

4. Digital Products & Online Courses

When you purchase a digital product or online course:

  • Access is granted for personal use only

  • Sharing login details or materials is prohibited

  • All sales of digital products are final unless required otherwise by Australian Consumer Law

We reserve the right to suspend or terminate access if misuse is detected.

5. Workshops & Classes

Bookings for in-person workshops and classes are subject to availability.

Unless otherwise stated:

  • Payments are required in advance

  • Cancellations and refunds are subject to our Refund & Cancellation Policy

  • We reserve the right to cancel or reschedule workshops due to unforeseen circumstances

Participants attend workshops at their own risk and must follow safety instructions provided during classes.

6. Product Information & Availability

We aim to ensure all product descriptions, prices, and availability are accurate, however errors may occur. We reserve the right to:

  • Correct errors

  • Update pricing

  • Withdraw products at any time

7. Limitation of Liability

To the fullest extent permitted by law, The Sewing Collective is not liable for any loss or damage arising from:

  • Use or inability to use the website

  • Reliance on information provided

  • Participation in workshops or use of sewing tools and equipment

Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.

8. User Content

If you submit reviews, comments, photos, or other content:

  • You grant us a non-exclusive right to use, reproduce, and share that content for marketing and promotional purposes

  • You confirm you own the content or have permission to share it

9. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, store, and use personal information.

10. Changes to These Terms

We may update these Terms of Use from time to time. The most current version will always be available on our website. Continued use of the website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

12. Contact Us

If you have any questions about these Terms of Use, please contact us.

Refund & Cancellation Policy

The Sewing Collective

Last updated: 03/02/2026

At The Sewing Collective, we take care to provide high-quality workshops, courses, and products. This policy outlines when refunds, exchanges, or credits may apply, in line with the Australian Consumer Law (ACL).

1. General

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product or service:

  • Has a major fault

  • Is not as described

  • Is unsafe or unfit for its intended purpose

Outside of these guarantees, refunds are offered at our discretion as outlined below.

2. Workshops & In-Person Classes

Cancellations by You

  • Cancellations made more than 7 days before the workshop start date may be eligible for a credit to be used towards a future workshop (valid for 6 months).

  • Cancellations made within 7 days of the workshop are not refundable, as materials and staffing are pre-booked.

  • Non-attendance (no-shows) are not eligible for a refund or credit.

Cancellations by Us
If we need to cancel or reschedule a workshop due to unforeseen circumstances, you will be offered:

  • A full refund, or

  • A transfer to a rescheduled date or alternative workshop

3. Digital Products & Online Courses

Due to the nature of digital content:

  • All digital product and online course sales are final

  • Refunds are not provided once access has been granted, unless required under Australian Consumer Law

If you experience technical issues accessing your purchase, please contact us and we’ll do our best to help.

4. Physical Products (Fabric, Tools, Supplies)

We accept returns on physical products where:

  • The item is faulty or damaged

  • The item is not as described

Change-of-mind returns are not accepted.

To be eligible for a return:

  • Items must be unused and in original condition

  • You must contact us within 7 days of receiving your order

Return shipping costs are the responsibility of the customer unless the item is faulty.

5. Gift Cards

  • Gift cards are non-refundable and non-exchangeable

  • Gift cards are valid for the period stated at the time of purchase

6. Children’s Workshops

Refunds and credits for children’s workshops follow the same policy as adult workshops. Where possible, we may offer a transfer to another session at our discretion.

7. How to Request a Refund or Credit

To request a refund, exchange, or credit, please contact us with:

  • Your full name

  • Order or booking number

  • Details of the issue

Email: thesewingcollective.au@gmail.com

8. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be available on our website.